Customer Support AI Tool

Boost AI

Boost.ai is an end-to-end conversational AI platform designed for enterprises to enhance their customer self-service rates and heighten customer satisfaction. The platform offers conversational AI solutions for chat automation, voice call automation, and large language models for precise intent matching.

Boost.ai also provides various industry solutions such as conversational AI for internal support, financial services, insurance, telecom, and public sector enterprises. Boost.ai’s hybrid NLU enhances virtual agent development with flexible, precise, and cost-effective intent matching.

The conversational AI platform is equipped with integrations that make it easier to build and connect it with various enterprise technologies. It provides various resources such as case studies, webinars, guides, and a blog to help customers learn more about the platform’s capabilities. Boost.ai has previously collaborated with some of the prominent enterprises such as DNB, Telenor, and Tryg, gaining significant achievements such as resolving 97% of all internal chat queries for Tryg, and automating 51% of DNB’s online chat traffic, out of all customer service requests, in just six months. Boost.ai prioritizes the privacy of its customers, and social media platforms such as LinkedIn, Facebook, Twitter, and Instagram can be used to connect with them.

The platform has been recognized as a challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms.

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Forethought

Forethought is an AI tool called SupportGPT™ that aims to revolutionize customer support processes by automating and enhancing efficiency while reducing costs. By utilizing large language models (LLMs), Forethought’s platform accurately predicts customer inquiries and provides quick and accurate responses. With a range of features including Solve, Triage, Assist, and Discover, Forethought empowers customer service agents, measures ROI, resolves gaps, and tracks performance in real time. This generative AI tool is applicable to various industries such as e-commerce, SaaS, FinTech, and more.

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Tekst

Tekst.ai is a powerful AI-driven customer support tool designed to automate and streamline customer service processes. It allows companies to reduce costs and increase productivity by automatically routing incoming tickets and providing sentiment, language, and topic detection.

With Tekst.ai, companies can use their existing CRM software to tag, prioritize, and route tickets, while also providing Salesforce, HubSpot, Zendesk, Outlook, and Zapier integration. This seamless integration enables businesses to leverage their current systems and workflows, enhancing efficiency and effectiveness in customer support operations.

Tekst.ai’s AI-driven technology empowers companies to monitor their performance, detect trends, and analyze customer support data. By leveraging advanced analytics, businesses can ensure the highest quality of service and make data-driven decisions to improve their customer support strategies.

One of the key advantages of Tekst.ai is its ability to provide a fast and cost-effective solution for delivering better customer service without the need for additional resources. By automating ticket routing and providing accurate sentiment analysis, language detection, and topic identification, companies can optimize their customer support processes and allocate resources more efficiently.

Moreover, Tekst.ai enables companies to extend their customer support beyond traditional business hours. By leveraging its AI capabilities, businesses can provide quality support and enhance the overall customer experience, even when their support teams are not available.

In summary, Tekst.ai is an AI-powered customer support tool that offers automation, integration, and advanced analytics to help companies deliver exceptional customer service. By reducing costs, increasing productivity, and improving customer experience, Tekst.ai provides businesses with a comprehensive solution to streamline their customer support processes and achieve higher levels of customer satisfaction.

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Twig AI

Twig AI is an AI-powered tool that revolutionizes the way users find answers from technical documentation. With Twig, users can quickly and easily access the information they need without wasting hours sifting through endless pages of documents. By semantically analyzing various data sources such as documentation, knowledge bases, and past support tickets, Twig provides accurate responses to customers’ complex questions. This not only saves time but also reduces customer support costs by up to 30%.

One of the key features of Twig is its AI models, which are trained on publicly available data. This allows the tool to confidently find and recommend relevant responses to user questions. Moreover, Twig includes citations in its recommended responses, increasing the trustworthiness of the information provided and guiding users to additional sources of information.

Twig goes beyond just assisting customers; it also empowers support agents. By automating tedious tasks and providing powerful tools, Twig helps agents focus on providing human empathy and improving the quality of customer engagement. It sets higher minimum standards for response quality and helps agents identify potential risks in their responses.

Integration is seamless with Twig, as it can be easily integrated with popular documentation and knowledge base products. Additionally, Twig ensures privacy protection by sanitizing data and removing any personally identifiable information (PII).

In summary, Twig AI is an invaluable tool that enhances the customer experience by delivering accurate, relevant, and speedy responses to technical questions. It streamlines the process of finding information, reduces support costs, and empowers support agents to provide exceptional customer service.

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Abe AI

Abe AI is an AI-powered banking solution that enables banks and credit unions to deliver exceptional customer service, streamline operations, and drive profitable growth.

With its Virtual Financial Assistant and Conversational AI Platform, Abe AI offers customizable solutions tailored to the specific needs of financial institutions. This allows them to engage customers in their preferred channels and languages, promoting both customer and operational efficiency. The Virtual Financial Assistant promotes financial wellness by providing personalized interactions and self-serving capabilities to consumers.

On the other hand, the Conversational AI Platform empowers financial institutions with fully featured products, enhancing customer experiences and increasing operational efficiency. Abe AI’s technology is designed specifically for banks, credit unions, and wealth managers, utilizing personalized Natural Language Understanding and advanced machine learning techniques to create engaging dialogues and improve language understanding.

The integration of Abe AI’s technology with existing and new security protocols ensures secure and private interactions across all channels, simplifying and enhancing the digital banking experience. Overall, Abe AI offers a powerful tool for financial institutions to enhance their customers’ digital banking experience while improving their own operational efficiency and gaining valuable data insights.

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Desku

Desku is a robust help desk software that aims to boost customer support and retention. It offers seamless communication by integrating live chat, email, and social media platforms into one centralized platform. This streamlines messages and enhances customer loyalty by providing a unified and efficient support system.

Desku provides a range of features and solutions tailored to different industries, including retail, education, and NGOs. The tool offers shared email inboxes, social media inboxes, live chat software, and a customer knowledge base powered by AI. It also supports popular e-commerce platforms like WooCommerce, Ecwid, and Shopify.

Desku prides itself on its AI-powered assistant for instant response, allowing businesses to automate customer support and provide real-time assistance even when the support team is unavailable. The tool also emphasizes simplicity, aiming to revolutionize customer communication with its intuitive platform.

Furthermore, Desku offers helpdesk software with features like ticket management, macros, views, and ticket automation. It also provides live chat software with features such as instant support, shortcuts, chat form customization, and notifications. Additionally, Desku allows users to create their own chatbots through a drag-and-drop interface, providing instant responses to customer queries.

Desku also mentions upcoming features in marketing and automation to elevate businesses’ marketing strategies, such as forms and landing pages, marketing automation, email sequences, and an email template builder.

For more information on Desku and its features, potential users can visit the Desku website for guides, blogs, and resources to learn, explore, and master the tool.

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Bubbly

Bubbly is an AI-based customer success solution that revolutionizes customer query resolution. By seamlessly integrating with popular customer service tools like Intercom, Bubbly enhances the support experience by providing natural-language based suggestions for customer queries. Powered by the advanced ChatGPT model, Bubbly continuously learns and improves with each conversation, enabling customer success teams to resolve queries at an astonishing 10x faster rate compared to traditional methods. Developed remotely and with love, Bubbly is a powerful and accessible solution that empowers businesses to deliver exceptional customer support.

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Brainfish

Brainfish is the world’s first AI-driven knowledgebase platform designed to help businesses improve customer support and enhance the customer experience.

Using advanced AI technology, Brainfish analyzes help articles and suggests improvements, making it easier for businesses to provide accurate and helpful information to their customers. Additionally, Brainfish has the capability to generate new articles based on prompts, saving businesses time and effort in creating content.

Migrating existing knowledgebases to Brainfish is a seamless process that can be completed in just a few minutes, ensuring a smooth transition for businesses.

Brainfish offers a range of features to enhance customer support, including instant proofreading, AI-powered search, analytics, and multi-language support. These features enable businesses to provide quick and accurate responses to customer inquiries, improving overall customer satisfaction.

One of the key benefits of Brainfish is its ability to surface customer blind spots. By analyzing customer inquiries and feedback, Brainfish identifies areas where businesses may be lacking in information or support, allowing them to address these gaps and provide a better customer experience.

Affordability is a priority for Brainfish, making it accessible to businesses of all sizes. With flexible pricing plans and customizations available, businesses can choose the option that best fits their needs and budget.

In summary, Brainfish is an innovative AI tool that revolutionizes customer support and knowledgebase management. With its advanced features and user-friendly interface, businesses can improve customer satisfaction, streamline support processes, and enhance the overall customer experience.

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Autopailot

Autopailot is an AI-based tool that automates customer support by providing reliable responses to customers’ inquiries. The tool learns from uploaded conversations or knowledge-base articles and uses natural language processing to provide responses in any language with no wait times.

Autopailot is claimed to be 100 times cheaper than a human-based support team. The AI learns about the business by analyzing past customer support conversations, and users can connect to the tool through API to interface with it easily. When the AI is uncertain about a response, it notifies the user to provide input, and the AI learns from it.

Once trained, Autopailot takes over customer support, and users can provide new material to it at any time to teach the AI new responses. Autopailot provides a more efficient and reliable customer support experience that businesses can use to improve their customer service while reducing support team costs.

Users can sign up for the waitlist to try out the tool and keep updated on new features. Overall, Autopailot is an AI tool that streamlines customer support and improves response times.

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Growparabolic

Growparabolic is an AI-powered customer support assistant called Parabolic. It is specifically designed to enhance the efficiency of ticket resolution processes. This tool can be seamlessly integrated into existing ticketing software like Intercom, Zendesk, and Helpscout. Parabolic is trained on a user’s support data, enabling it to accurately detect customer intents and generate auto-drafted responses. These responses can be both generalizable and tailored to individual customers.

Parabolic offers a range of advanced features to streamline customer support interactions. It can navigate through multiple back-and-forths, ensuring smooth communication with customers. Additionally, based on identified pain-points, Parabolic can suggest upsells and cross-sells to enhance customer satisfaction. Incoming questions can be automatically categorized, simplifying the ticket management process. Furthermore, Parabolic has the capability to index every response ever sent, making it easy to retrieve relevant information.

One of the standout features of Parabolic is its ability to answer rarely asked questions (RAQs) with just one match in a past conversation or knowledge base. This ensures that even the most unique customer queries can be addressed efficiently. Parabolic Intel Corp., the provider of this AI assistant, offers a comprehensive privacy policy, terms of service, and transparent pricing structure to ensure customer satisfaction and data security.

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