support Archives - Page 9 of 13

Boost AI

Boost.ai is an end-to-end conversational AI platform designed for enterprises to enhance their customer self-service rates and heighten customer satisfaction. The platform offers conversational AI solutions for chat automation, voice call automation, and large language models for precise intent matching.

Boost.ai also provides various industry solutions such as conversational AI for internal support, financial services, insurance, telecom, and public sector enterprises. Boost.ai’s hybrid NLU enhances virtual agent development with flexible, precise, and cost-effective intent matching.

The conversational AI platform is equipped with integrations that make it easier to build and connect it with various enterprise technologies. It provides various resources such as case studies, webinars, guides, and a blog to help customers learn more about the platform’s capabilities. Boost.ai has previously collaborated with some of the prominent enterprises such as DNB, Telenor, and Tryg, gaining significant achievements such as resolving 97% of all internal chat queries for Tryg, and automating 51% of DNB’s online chat traffic, out of all customer service requests, in just six months. Boost.ai prioritizes the privacy of its customers, and social media platforms such as LinkedIn, Facebook, Twitter, and Instagram can be used to connect with them.

The platform has been recognized as a challenger in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms.

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Forethought

Forethought is an AI tool called SupportGPT™ that aims to revolutionize customer support processes by automating and enhancing efficiency while reducing costs. By utilizing large language models (LLMs), Forethought’s platform accurately predicts customer inquiries and provides quick and accurate responses. With a range of features including Solve, Triage, Assist, and Discover, Forethought empowers customer service agents, measures ROI, resolves gaps, and tracks performance in real time. This generative AI tool is applicable to various industries such as e-commerce, SaaS, FinTech, and more.

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Oly AI

OLY.AI is an AI tool designed specifically for small businesses, offering natural language bots to quickly answer financial questions. By integrating with Quickbooks, users can access real-time answers based on their financial data. With instant responses to metric business inquiries, OLY.AI enables users to obtain information faster than ever before. The tool prioritizes data security through 256-bit SSL encryption, ensuring user information remains protected in the cloud.

The mention of a waiting list and beta partner-customer program suggests that OLY.AI is currently in development or testing. Its primary goal is to enhance business efficiency by leveraging natural language processing capabilities, streamlining information retrieval.

OLY.AI aims to provide a user-friendly experience that eliminates the need for manual data analysis and reporting. Through seamless integration with Quickbooks, it offers real-time financial insights for a smooth user experience.

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Tekst

Tekst.ai is a powerful AI-driven customer support tool designed to automate and streamline customer service processes. It allows companies to reduce costs and increase productivity by automatically routing incoming tickets and providing sentiment, language, and topic detection.

With Tekst.ai, companies can use their existing CRM software to tag, prioritize, and route tickets, while also providing Salesforce, HubSpot, Zendesk, Outlook, and Zapier integration. This seamless integration enables businesses to leverage their current systems and workflows, enhancing efficiency and effectiveness in customer support operations.

Tekst.ai’s AI-driven technology empowers companies to monitor their performance, detect trends, and analyze customer support data. By leveraging advanced analytics, businesses can ensure the highest quality of service and make data-driven decisions to improve their customer support strategies.

One of the key advantages of Tekst.ai is its ability to provide a fast and cost-effective solution for delivering better customer service without the need for additional resources. By automating ticket routing and providing accurate sentiment analysis, language detection, and topic identification, companies can optimize their customer support processes and allocate resources more efficiently.

Moreover, Tekst.ai enables companies to extend their customer support beyond traditional business hours. By leveraging its AI capabilities, businesses can provide quality support and enhance the overall customer experience, even when their support teams are not available.

In summary, Tekst.ai is an AI-powered customer support tool that offers automation, integration, and advanced analytics to help companies deliver exceptional customer service. By reducing costs, increasing productivity, and improving customer experience, Tekst.ai provides businesses with a comprehensive solution to streamline their customer support processes and achieve higher levels of customer satisfaction.

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Twig AI

Twig AI is an AI-powered tool that revolutionizes the way users find answers from technical documentation. With Twig, users can quickly and easily access the information they need without wasting hours sifting through endless pages of documents. By semantically analyzing various data sources such as documentation, knowledge bases, and past support tickets, Twig provides accurate responses to customers’ complex questions. This not only saves time but also reduces customer support costs by up to 30%.

One of the key features of Twig is its AI models, which are trained on publicly available data. This allows the tool to confidently find and recommend relevant responses to user questions. Moreover, Twig includes citations in its recommended responses, increasing the trustworthiness of the information provided and guiding users to additional sources of information.

Twig goes beyond just assisting customers; it also empowers support agents. By automating tedious tasks and providing powerful tools, Twig helps agents focus on providing human empathy and improving the quality of customer engagement. It sets higher minimum standards for response quality and helps agents identify potential risks in their responses.

Integration is seamless with Twig, as it can be easily integrated with popular documentation and knowledge base products. Additionally, Twig ensures privacy protection by sanitizing data and removing any personally identifiable information (PII).

In summary, Twig AI is an invaluable tool that enhances the customer experience by delivering accurate, relevant, and speedy responses to technical questions. It streamlines the process of finding information, reduces support costs, and empowers support agents to provide exceptional customer service.

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Abe AI

Abe AI is an AI-powered banking solution that enables banks and credit unions to deliver exceptional customer service, streamline operations, and drive profitable growth.

With its Virtual Financial Assistant and Conversational AI Platform, Abe AI offers customizable solutions tailored to the specific needs of financial institutions. This allows them to engage customers in their preferred channels and languages, promoting both customer and operational efficiency. The Virtual Financial Assistant promotes financial wellness by providing personalized interactions and self-serving capabilities to consumers.

On the other hand, the Conversational AI Platform empowers financial institutions with fully featured products, enhancing customer experiences and increasing operational efficiency. Abe AI’s technology is designed specifically for banks, credit unions, and wealth managers, utilizing personalized Natural Language Understanding and advanced machine learning techniques to create engaging dialogues and improve language understanding.

The integration of Abe AI’s technology with existing and new security protocols ensures secure and private interactions across all channels, simplifying and enhancing the digital banking experience. Overall, Abe AI offers a powerful tool for financial institutions to enhance their customers’ digital banking experience while improving their own operational efficiency and gaining valuable data insights.

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Desku

Desku is a robust help desk software that aims to boost customer support and retention. It offers seamless communication by integrating live chat, email, and social media platforms into one centralized platform. This streamlines messages and enhances customer loyalty by providing a unified and efficient support system.

Desku provides a range of features and solutions tailored to different industries, including retail, education, and NGOs. The tool offers shared email inboxes, social media inboxes, live chat software, and a customer knowledge base powered by AI. It also supports popular e-commerce platforms like WooCommerce, Ecwid, and Shopify.

Desku prides itself on its AI-powered assistant for instant response, allowing businesses to automate customer support and provide real-time assistance even when the support team is unavailable. The tool also emphasizes simplicity, aiming to revolutionize customer communication with its intuitive platform.

Furthermore, Desku offers helpdesk software with features like ticket management, macros, views, and ticket automation. It also provides live chat software with features such as instant support, shortcuts, chat form customization, and notifications. Additionally, Desku allows users to create their own chatbots through a drag-and-drop interface, providing instant responses to customer queries.

Desku also mentions upcoming features in marketing and automation to elevate businesses’ marketing strategies, such as forms and landing pages, marketing automation, email sequences, and an email template builder.

For more information on Desku and its features, potential users can visit the Desku website for guides, blogs, and resources to learn, explore, and master the tool.

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Bubbly

Bubbly is an AI-based customer success solution that revolutionizes customer query resolution. By seamlessly integrating with popular customer service tools like Intercom, Bubbly enhances the support experience by providing natural-language based suggestions for customer queries. Powered by the advanced ChatGPT model, Bubbly continuously learns and improves with each conversation, enabling customer success teams to resolve queries at an astonishing 10x faster rate compared to traditional methods. Developed remotely and with love, Bubbly is a powerful and accessible solution that empowers businesses to deliver exceptional customer support.

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CareFlick

CareFlick is an easy-to-use app that provides personalized support to caregivers of people with dementia and autism, powered by an AI engine. This app offers a fast and secure platform that helps caregivers to suggest personalized activities, therapies, and relevant content based on the condition and situation of the person they are caring for.

CareFlick also provides caregivers with insights and reports generated through guided journaling about the care and provides better collaboration between the care team through a ChatGPT-powered digital assistant.

One of the essential features of CareFlick is the ability to connect caregivers with other caregivers, support groups, and experts from around the world. This feature helps caregivers collaborate, share knowledge, and learn new approaches to care for their loved ones. The app also empowers caregivers to explore relevant content, including blog articles and educational resources that help them manage the challenges of caregiving and improve their knowledge of special needs care.

CareFlick aims to provide an all-in-one solution for caregivers that not only aids in personalized care but also helps to reduce caregiver burnout and stress. This app strives to give caregivers the necessary tools, resources, and support to enhance the care they provide. Overall, CareFlick is a valuable tool for caregivers who find themselves overwhelmed and need to provide specialized care, support, and assistance for people with dementia and autism.

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Autopailot

Autopailot is an AI-based tool that automates customer support by providing reliable responses to customers’ inquiries. The tool learns from uploaded conversations or knowledge-base articles and uses natural language processing to provide responses in any language with no wait times.

Autopailot is claimed to be 100 times cheaper than a human-based support team. The AI learns about the business by analyzing past customer support conversations, and users can connect to the tool through API to interface with it easily. When the AI is uncertain about a response, it notifies the user to provide input, and the AI learns from it.

Once trained, Autopailot takes over customer support, and users can provide new material to it at any time to teach the AI new responses. Autopailot provides a more efficient and reliable customer support experience that businesses can use to improve their customer service while reducing support team costs.

Users can sign up for the waitlist to try out the tool and keep updated on new features. Overall, Autopailot is an AI tool that streamlines customer support and improves response times.

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