Religo
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Introduction:
Are you tired of constantly juggling notifications and searching through channels to provide efficient customer support on Slack?
Introducing Abbot, the AI tool designed to enhance your Slack customer support experience.
With Abbot’s programmable smart assistant, customer-facing teams can now streamline their workflow and reduce response time.
By integrating with popular ticketing systems like Zendesk and GitHub, Abbot ensures seamless communication and effortless ticket management.
But that’s not all – Abbot can be trained on documentation, enabling it to provide instant answers to customer queries.
Automatic conversation tagging, summarizations, and suggested next steps further enhance productivity and customer satisfaction.
With the ability to run automations and create custom scripts in C#, JavaScript, or Python, Abbot empowers users to tailor their support experience.
Choose between the Team Plan, offering conversation monitoring and automated escalations, or the premium Enterprise Plan with priority support and customizations.
Abbot is here to revolutionize your customer support on Slack, helping you stay on top of conversations and deliver exceptional experiences effortlessly.
Overview:
Abbot is an AI tool designed to enhance customer experience for customer-facing teams in Slack. This intelligent assistant streamlines communication by monitoring and managing shared Slack channels, reducing the time spent on notifications and channel searches.
Abbot offers seamless integration with popular ticketing systems like Zendesk and GitHub, allowing for efficient tracking and management of customer inquiries. By training on documentation, Abbot can provide prompt responses to customer queries regarding how to perform specific tasks.
With its automatic conversation tagging feature, Abbot ensures that users can easily locate relevant discussions. Additionally, it provides automatic summarizations and suggests next steps based on customer conversations, facilitating efficient decision-making.
Abbot goes beyond monitoring and managing conversations by enabling users to run automations directly from Slack. It empowers users to create and execute custom scripts in C#, JavaScript, or Python, providing flexibility and customization options.
Abbot offers two pricing plans to cater to different needs. The Team Plan, priced at $49/month per agent, includes conversation monitoring, automated escalations, topic tagging, and activity dashboards and insights. The Enterprise Plan offers priority support, customizations, and additional integrations, providing a more comprehensive solution for larger teams.
Overall, Abbot aims to optimize customer conversations, improve responsiveness, and enhance the overall customer experience. By automating repetitive tasks and providing easy access to relevant information and data, Abbot empowers teams to deliver exceptional customer service.
Benefits:
- Reduces time spent juggling notifications and searching through channels
- Integrates with popular ticketing systems like Zendesk and GitHub
- Can be trained on documentation to respond to customer questions
- Automatically tags conversations for easy retrieval
- Provides automatic summarizations and suggested next steps based on customer conversations
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