Capacity

Capacity

From $49/mo

Streamline Support with Capacity’s Automation
Most popular alternative: Unfetch

Introduction:

Are you tired of spending countless hours on repetitive customer support tasks?

Introducing Capacity, the AI-powered support automation platform that revolutionizes customer support processes.

With Capacity, you can say goodbye to manual tasks and hello to streamlined efficiency.

Imagine having a centralized hub that seamlessly integrates with your existing tech stack, allowing for effortless communication and automation of support tasks.

Our platform offers a range of powerful features designed to enhance support operations.

From the Knowledge Base and Articles feature that empowers agents with instant access to information, to the Chatbots and Helpdesk capabilities that provide AI-powered self-service with human escalation options, Capacity ensures quick and efficient support for your customers.

Automate repetitive tasks with our Workflows and Automations, saving valuable time and effort for your support teams.

Engage with customers instantly through SMS and Livechat, reaching them wherever they are.

With our Dev Platform and Apps, integrating with your existing applications and customizing workflows is a breeze.

Experience a tailored support experience that seamlessly integrates into your infrastructure.

Capacity is your comprehensive support automation platform, improving efficiency, streamlining processes, and providing a better support experience for both customers and support agents.

Are you ready to transform your customer support processes with AI? Discover the power of Capacity today.

Overview:

Capacity is an AI-powered support automation platform designed to streamline and improve customer support processes. It acts as a centralized hub that integrates with your existing tech stack, allowing for seamless communication and automation of support tasks.

The platform offers several key features to enhance support operations. The Knowledge Base and Articles feature enables agents to quickly access information and answer frequently asked questions, empowering them with the necessary knowledge to provide efficient support. Capacity also provides Chatbots and Helpdesk capabilities, allowing for AI-powered self-service with the option of human escalation when needed. This enables customers to find answers to their queries quickly and easily, while still having the option to escalate to a human agent for more complex issues.

In addition, the platform offers Workflows and Automations to automate repetitive support tasks, saving time and effort for support teams. It also facilitates communication with customers through SMS and Livechat, enabling instant reach and engagement with customers wherever they are. Furthermore, Capacity includes a Dev Platform and Apps, making it easy to integrate with your existing applications and customize workflows as needed. This ensures seamless integration into your existing infrastructure and allows for a tailored support experience.

Overall, Capacity is a comprehensive support automation platform that aims to improve efficiency, streamline processes, and provide a better support experience for both customers and support agents.

Benefits:

  • The Knowledge Base and Articles feature empowers support agents with quick access to information and enables efficient support by answering frequently asked questions.
  • Chatbots and Helpdesk capabilities provide AI-powered self-service options for customers, allowing them to find answers to their queries quickly and easily.
  • Workflows and Automations automate repetitive support tasks, saving time and effort for support teams.
  • Communication with customers through SMS and Livechat enables instant reach and engagement, enhancing the overall support experience.
– The Dev Platform and Apps allow for easy integration with existing applications and customization of workflows, ensuring a tailored support experience and seamless integration into existing infrastructure.

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