Religo
Religo is a platform designed to provide a modern and immersive experience for individuals seeking
Introduction:
Are you tired of AI tools that leave your customers feeling frustrated and unheard?
Introducing Gladly Sidekick, the game-changing AI and automation platform that revolutionizes customer service.
With Sidekick, personalized self-service becomes a reality, working seamlessly alongside Gladly Hero, our people-centered platform for agent-assisted customer service.
Developed after acquiring Thankful, an AI and automation solution, Sidekick brings AI and automation to the forefront of customer service.
Unlike other AI solutions, Sidekick is designed to engage and care for customers, understanding the unique needs, voice, and content of your brand.
By combining generative AI and no-code automation, Sidekick provides scaled and personalized customer self-service through Self Service Threads.
Say goodbye to merely responding to customer issues – Sidekick aims to resolve them, ensuring a smooth and positive experience.
Real-life examples include Crate & Barrel streamlining routine requests and Bombas reducing the workload on their Customer Happiness Team.
At Gladly, our mission is to empower businesses to deliver radically personal experiences, putting the customer at the center of everything we do.
With Sidekick, we embody this commitment through investments in generative AI and the acquisition of Thankful. Are you ready to transform your customer service?
Overview:
Gladly Sidekick is an AI tool developed by Gladly, a customer service platform, to revolutionize customer service through personalized self-service. It works in conjunction with Gladly Hero, their agent-assisted customer service platform. Sidekick was created after the acquisition of Thankful, an AI and automation solution for customer self-service, allowing Gladly to bring AI and automation to the forefront of customer service.
Unlike other AI solutions, Sidekick focuses on engaging and caring for customers rather than deflecting them. It understands that AI should be tailored to a brand’s unique needs, voice, and content to avoid frustrating customers. Gladly believes that customer service should be both people-centered and AI-powered to build customer loyalty.
Sidekick utilizes generative AI and no-code automation to provide scaled and personalized customer self-service through Self Service Threads. It goes beyond answering common customer service questions and can handle tasks like managing returns or processing exchanges. Its goal is to resolve customer issues, ensuring a smooth and positive experience.
Real-life examples of Sidekick’s application include Crate & Barrel streamlining routine requests such as returns or exchanges and matching customers to specific service agents based on live context. Bombas reduces the workload on their Customer Happiness Team by enabling customers to self-service basic tasks and questions.
Gladly’s mission is to empower businesses to deliver radically personal experiences, with the customer at the center of everything they do. Sidekick embodies this commitment through investments in generative AI and the acquisition of Thankful, showcasing Gladly’s dedication to their mission.
Benefits:
- Improved customer experience: Sidekick revolutionizes customer service by enabling personalized self-service, ensuring a smooth and positive experience for customers.
- Enhanced efficiency: Sidekick utilizes generative AI and no-code automation to provide scaled and personalized customer self-service, reducing the workload on customer support teams.
- Streamlined processes: Sidekick can execute transactions like managing returns or processing exchanges, streamlining routine requests and tasks for businesses.
- Matching customers to specific agents: Sidekick can match customers to specific service agents based on live context, ensuring personalized and efficient support.
- Empowering businesses: Sidekick embodies Gladly’s mission to empower businesses to deliver radically personal experiences, putting the customer at the center of everything they do.
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