Religo
Religo is a platform designed to provide a modern and immersive experience for individuals seeking
Introduction:
Are your customer service agents spending too much time searching for answers?
Introducing Jochem.ai, the ultimate customer support assistant. This powerful AI tool is designed to revolutionize customer care by providing instant answers to common questions, saving time and reducing the need for team leads to intervene.
With Jochem.ai, your customer service agents can effortlessly retrieve and manage knowledge, thanks to its easy integration with existing systems like Teams or Slack. Plus, it’s fully compliant with GDPR regulations, ensuring data security.
But Jochem.ai doesn’t stop at answering questions. It can also enhance customer support by providing one-click responses to emails and chats, reducing stress on second-line support. And if it can’t answer a question, it instantly escalates it to a senior agent for resolution, learning from these escalations for future reference.
Gain valuable operational insights with Jochem.ai’s metrics, such as time saved and hot topics. It keeps your knowledge base up to date by automatically updating existing content and suggesting new information. Plus, it offers different pricing plans to suit your organization’s needs.
Empower your customer service teams with Jochem.ai and watch as they effortlessly solve customer inquiries while gaining valuable insights for operational improvement.
Overview:
Jochem.ai is an internal AI assistant that specializes in customer care-related questions. Leveraging a self-improving knowledge base, Jochem provides instant answers for customer service agents, saving them time and reducing the need for team leads to intervene.
The AI tool learns from human answers, ensuring that it continuously improves its performance. Jochem.ai is fully compliant with GDPR regulations and offers easy integration with existing systems like Teams or Slack, making knowledge retrieval and management effortless.
In addition to answering questions, Jochem.ai offers features to enhance customer support. It can provide answers to emails and chats with just one click, reducing stress on second-line support. If Jochem.ai cannot answer a question, it can instantly escalate it to a senior agent for resolution, and it learns from these escalations for future reference. The platform also allows for efficient management of escalation logs.
Jochem.ai provides operational insights by offering metrics such as time saved and hot topics. It ensures that the knowledge base stays up to date by automatically updating existing knowledge bases and making suggestions for new and conflicting content. The tool offers different pricing plans, including a basic plan for 10 agents and an enterprise plan for larger organizations. It can be easily integrated with company apps and knowledge sources through a simple plugin. Jochem.ai also allows organizations to customize its preferences and set permissions for users.
Overall, Jochem.ai empowers customer service teams by assisting agents in solving customer inquiries and providing valuable insights for operational improvement.
Benefits:
- Instant answers for customer service agents, saving them time and reducing the need for team leads to intervene.
- Continuous improvement through learning from human answers, ensuring better performance over time.
- Full compliance with GDPR regulations, ensuring data privacy and security.
- Easy integration with existing systems like Teams or Slack, making knowledge retrieval and management effortless.
- Enhanced customer support features such as one-click answers to emails and chats, reducing stress on second-line support.
- Instant escalation of unanswered questions to senior agents for resolution, with learning from these escalations for future reference.
- Efficient management of escalation logs for better tracking and resolution of customer issues.
- Operational insights through metrics like time saved and hot topics, providing valuable information for improvement.
- Automatic updating of existing knowledge bases and suggestions for new and conflicting content, ensuring the knowledge base stays up to date.
- Flexible pricing plans, including a basic plan for 10 agents and an enterprise plan for larger organizations.
- Easy integration with company apps and knowledge sources through a simple plugin.
- Customizable preferences and user permissions, allowing organizations to tailor the tool to their specific needs.
- Empowers customer service teams by assisting agents in solving customer inquiries and providing valuable insights for operational improvement.
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