Octo

Octo

Freemium

Octo: AI-Powered Support Ticket Resolution
Most popular alternative: Caffeinated CX

Introduction:

Are you tired of spending countless hours resolving support tickets manually?

Introducing Octo, the revolutionary AI tool that offers Automated Support Ticket Resolution as a Service.

With Octo, businesses can now resolve support tickets quickly and efficiently using AI agents.

These agents are trained on the best agents within the organization and possess perfect memory and knowledge.

Octo’s AI agents seamlessly connect to your CRM, operating any API to take actions on behalf of customers.

Retrieve customer data, access help center articles, and learn from past tickets to provide accurate and personalized solutions.

By analyzing historical data, Octo identifies similar conversations and provides relevant responses.

Integrate Octo with any CRM system, communicate with customers through various channels, and enjoy 24/7 availability.

With Octo’s pay-for-resolution model, businesses only pay when conversations are successfully resolved.

Developed by AI experts from Alibaba and Google, Octo prioritizes accuracy and safety at scale.

Manage complex conversation threads with multiple people simultaneously, solving previously impossible cases.

Improve customer support efficiency and resolution rates by automating support ticket resolution processes with Octo.

Overview:

Octo is an AI tool that offers Customer Support Resolution as a Service. It aims to help businesses resolve support tickets quickly and efficiently using AI agents. These agents are trained on the best agents within the organization and can engage in conversations up to 1000 words long, with perfect memory and knowledge.

Octo’s AI agents are designed to connect to the organization’s CRM and can operate any API to take actions on behalf of customers. It can retrieve customer data, access help center articles, and learn from past tickets to provide accurate and personalized solutions. By analyzing the historical data, Octo can identify similar conversations and provide relevant responses. It can also query the help center to retrieve information based on the context of the ticket.

Integrating with any CRM system, Octo can communicate with customers through various channels and is available 24/7. The tool offers a pay-for-resolution model, where businesses only pay when Octo successfully resolves conversations. Developed by AI experts from Alibaba and Google, Octo prioritizes accuracy and safety at scale. It can manage complex conversation threads with multiple people simultaneously, allowing it to solve previously impossible cases.

Overall, Octo is designed to improve customer support efficiency and resolution rates by leveraging AI technology to automate support ticket resolution processes.

Benefits:

  • Quick and efficient resolution of support tickets
  • AI agents trained on the best agents within the organization
  • Engage in conversations up to 1000 words long with perfect memory and knowledge
  • Connects to the organization’s CRM and operates any API to take actions on behalf of customers
  • Analyzes historical data to identify similar conversations and provide relevant responses

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