Galeby
Galeby is a smart AI-powered tool designed to improve customer support efficiency by answering repetitive customer service queries two times faster using pre-designed templates. The tool works with different apps such as Freshdesk and Crisp and provides direct support if required.
With a goal to make customer support personal, Galeby allows a user to create templates for frequent messages and then scans the user’s list to choose the best response when answering customer queries. To use the tool, a user needs to go to their preferred support app, press a shortcut, select the best response provided by Galeby and send it. The tool generates unique replies and allows users to import real-time data from their app to personalize messages.
Galeby is ideal for indie makers who want to stay close to their customers but are bombarded with repetitive messages. The tool is right for you if you want personalized support, find yourself replying to the same questions frequently, and your customers do not read your FAQ. However, it is not suitable for those who want to automate customer support entirely, have few customers, do not mind spending time on repetitive queries, or receive less than three customer messages per day.
During the beta version, the tool is priced $14.98 per month, and after adding new features, the price may increase, though beta testers will have lifetime discounts. A user can also get a refund if they do not find the tool useful.
