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Twig AI is an AI-powered tool that revolutionizes the way users find answers from technical documentation. With Twig, users can quickly and easily access the information they need without wasting hours sifting through endless pages of documents. By semantically analyzing various data sources such as documentation, knowledge bases, and past support tickets, Twig provides accurate responses to customers’ complex questions. This not only saves time but also reduces customer support costs by up to 30%.

One of the key features of Twig is its AI models, which are trained on publicly available data. This allows the tool to confidently find and recommend relevant responses to user questions. Moreover, Twig includes citations in its recommended responses, increasing the trustworthiness of the information provided and guiding users to additional sources of information.

Twig goes beyond just assisting customers; it also empowers support agents. By automating tedious tasks and providing powerful tools, Twig helps agents focus on providing human empathy and improving the quality of customer engagement. It sets higher minimum standards for response quality and helps agents identify potential risks in their responses.

Integration is seamless with Twig, as it can be easily integrated with popular documentation and knowledge base products. Additionally, Twig ensures privacy protection by sanitizing data and removing any personally identifiable information (PII).

In summary, Twig AI is an invaluable tool that enhances the customer experience by delivering accurate, relevant, and speedy responses to technical questions. It streamlines the process of finding information, reduces support costs, and empowers support agents to provide exceptional customer service.

Desku is a robust help desk software that aims to boost customer support and retention. It offers seamless communication by integrating live chat, email, and social media platforms into one centralized platform. This streamlines messages and enhances customer loyalty by providing a unified and efficient support system.

Desku provides a range of features and solutions tailored to different industries, including retail, education, and NGOs. The tool offers shared email inboxes, social media inboxes, live chat software, and a customer knowledge base powered by AI. It also supports popular e-commerce platforms like WooCommerce, Ecwid, and Shopify.

Desku prides itself on its AI-powered assistant for instant response, allowing businesses to automate customer support and provide real-time assistance even when the support team is unavailable. The tool also emphasizes simplicity, aiming to revolutionize customer communication with its intuitive platform.

Furthermore, Desku offers helpdesk software with features like ticket management, macros, views, and ticket automation. It also provides live chat software with features such as instant support, shortcuts, chat form customization, and notifications. Additionally, Desku allows users to create their own chatbots through a drag-and-drop interface, providing instant responses to customer queries.

Desku also mentions upcoming features in marketing and automation to elevate businesses’ marketing strategies, such as forms and landing pages, marketing automation, email sequences, and an email template builder.

For more information on Desku and its features, potential users can visit the Desku website for guides, blogs, and resources to learn, explore, and master the tool.