engagement

EdgeTier is a real-time AI software that monitors conversations and provides valuable insights to enhance customer experience. It enables customer engagement teams to improve efficiency and turn agents into superstars. The software analyzes data and makes it readily accessible, allowing teams to respond to changes and trends in real-time.

The software offers several features to enhance customer engagement. Sonar provides real-time trend detection to react faster to customer communications. Index enables flexible meaning-based search and tagging to quantify unstructured data. Coach helps improve agent effectiveness by providing a comprehensive picture of their performance over all interactions. Assist delivers personalized agent prompts for faster responses.

EdgeTier is trusted by customer-focused leaders to unlock their customer reality, drive retention, and improve customer experience. It has been successfully implemented by companies like Abercrombie & Fitch, CarTrawler, and Codere Online. The software is compatible with major players in the industry such as Salesforce, Live Person, Zendesk, and Kustomer, and can be integrated easily with existing software stacks.

It supports multilingual capabilities and allows organizations to work across different languages, time zones, and cultures. EdgeTier offers galaxy-class scalability and processes millions of messages daily. It ensures real-time communication by working in real-time and processing messages as they are sent and received.

The software also provides off-the-shelf efficiency and insights, making it a valuable tool for contact centers with more than twenty agents. Overall, EdgeTier empowers customer engagement teams with advanced AI capabilities to improve efficiency, responsiveness, and customer satisfaction.

ParroView is an AI-powered tool that conducts user interviews on behalf of researchers, providing efficient and consistent interactions to reveal valuable insights for informed decision-making. It uses a Natural Language Model to engage users in real conversations, asking follow-up questions and uncovering insights that may not be accessible otherwise.

The tool offers flexibility for participants, allowing them to engage in interviews at their preferred time and location, across different time zones and languages. Users can choose between typing or speaking for interactions, and ParroView can respond either in text or through voice synthesis for a natural conversation.

ParroView revolutionizes user research by allowing researchers to have one-on-one conversations with the collective insights gathered from multiple interviews. Through a simple setup process, researchers can customize the interview aspects, such as questions, follow-ups, length, structure, and tone. Participants join the interviews through a shared link, embed it on their website, or distribute it via email.

Research insights can be analyzed and synthesized using the tool’s dashboard, enhancing the ability to make rapid, informed decisions. ParroView is the perfect tool for product validation, understanding consumer behavior, conducting post-purchase evaluations, evaluating brand perception, and developing customer personas. It transcends language barriers with multilingual conversations and ensures objectivity and consistency in data collection.

Privacy and security are prioritized through data encryption algorithms, protecting all transmitted information. ParroView minimizes human bias and offers follow-ups based on users’ responses. The tool provides a new research paradigm with superior scalability, data consistency, bias minimization, ease of setup, global language coverage, and cost-effectiveness compared to traditional surveys and interviews.