support Archives - Page 8 of 13

Ebi

EBI.AI is an AI assistant platform that revolutionizes customer service and support queries for businesses. With its intelligent solution, businesses can handle up to 85% of routine enquiries right from day one. The setup process is incredibly quick, taking only minutes to get started.

The platform boasts a wide range of features, including natural language processing, text-to-speech capabilities, and an AI-driven chatbot. These advanced technologies ensure seamless and efficient interactions with customers.

For businesses seeking a hassle-free experience, EBI.AI offers a managed service where they can create and manage their own AI assistant. This service allows companies to focus on their core operations while benefiting from the expertise of EBI.AI.

Security is a top priority for EBI.AI, as they provide an encrypted connection and secure storage of data. Businesses can trust that their sensitive information is protected.

By utilizing the EBI.AI platform, businesses can enjoy a multitude of benefits. Happier customers are guaranteed, as the platform streamlines and enhances the customer service experience. Increased capacity is another advantage, as routine enquiries are efficiently handled by the AI assistant. Moreover, businesses can significantly reduce costs by automating a large portion of their customer support.

Signing up for an account on the platform is free, allowing businesses to explore its capabilities without any financial commitment. Additionally, EBI.AI offers a discovery call to address any questions or concerns businesses may have about AI assistants.

To showcase the real-world impact of AI assistants, EBI.AI provides compelling case studies featuring success stories from renowned companies such as Mytime Active, Barking & Dagenham, and Legal & General Insurance. These case studies demonstrate the tangible benefits and positive outcomes that businesses can achieve with EBI.AI.

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Netomi

Netomi is an AI customer service tool that goes beyond traditional chatbots to provide automated customer service and support to enterprise-level businesses. It aims to resolve up to 80% of routine customer queries automatically in real-time, taking care of the customers that businesses have worked hard to win.

The tool offers conversational AI, email resolution, chat interface, and webforms, increasing support team capacity by 5x and enabling a 90% ticket resolution rate. It can provide customer support in over 100 languages and integrates with all customer communication software and back-end business systems.

The AI system uses deep learning technology to create a unique customer intent model, ensuring higher customer satisfaction rates.

It operates in both autopilot and co-pilot modes, streamlining workflows among customer service representatives. Netomi’s solution also offers omnichannel conversation capabilities, allowing customers to converse through email, chat, messaging, voice, and SMS.

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Knowmax

Knowmax is an omnichannel knowledge management (KM) platform that leverages AI-powered capabilities to enhance customer engagement and communication. The platform offers a range of solutions including decision trees, visual device guides, learning management, and a knowledge base software, simplifying complex business operations and enabling self-service opportunities for customers.

With its AI capabilities, Knowmax enables faster and personalized support, streamlines agent workflows, and improves the overall user experience. By eliminating siloed information and providing relevant data across touchpoints instantly, the platform creates a single source of truth for enterprise-wide knowledge. It utilizes a Google-like search engine, cognitive decision trees, and visual guides to simplify troubleshooting processes, automate response handling, and streamline service.

Knowmax’s knowledge management solutions have been successfully implemented across various industries such as e-commerce, telecom, healthcare, and banking. This enables personalized solutions at scale, catering to the unique needs of each industry. The platform also provides a wealth of resources including implementation guides, case studies, ebooks, and whitepapers, allowing businesses to gain a deeper understanding of knowledge management and its benefits.

The ultimate goal of Knowmax is to empower organizations to effectively manage knowledge, create a seamless customer experience, and enhance employee knowledge and expertise in a cost-effective manner. By leveraging AI-powered capabilities, Knowmax enables businesses to optimize their operations, improve customer satisfaction, and drive growth.

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Kama

kama.ai is a platform that offers Designed Experiential Intelligence® (DEI), which aims to incorporate a human touch into automation and AI interactions. The patented platform utilizes natural language understanding to learn, recognize, and respond to customers based on their unique personalities. By taking into account a customer’s values, desires, and situations, kama DEI seeks to build trust, minimize biases, and create evolving experiences with each interaction.

The platform operates behind the scenes, providing assistance 24/7 through various channels such as chatbots, Messenger® bots, smart speakers, and mobile applications. It enables brands to better connect with their customers by offering value-driven customer journeys, personalized services, and improved sales through the KAMA FAQ solution. Additionally, organizations can incorporate human values into Robotic Process Automation (RPA) applications, resulting in more natural and human-centered experiences using the KAMA RPA solution.

Furthermore, kama.ai offers KAMA as a Service, which adds personal and human-like virtual assistant support on top of existing functions, increasing access to services and improving uptake. The platform offers several industry-specific applications such as marketing, support, ESG/DEI, compliance, and personal care, catering to different business needs.

For additional resources, kama.ai provides access to the KAMA DEI Platform, technical specifications, white papers, and the ability to request a demo. They also offer information about the company, including an overview, service desk, and contact details. The platform has received positive feedback from customers and partners who appreciate its support, ease of use, and ability to train for new inquiries.

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BestChat

BestChat is a versatile chat tool that offers efficient customer service and sales engagement solutions. Its primary aim is to improve customer support and boost sales by providing various communication channels, including web live chat, email, and AI-robot chat system. The tool’s flexible design allows multi-chat channel support and the ability to track visitors, enabling businesses to connect with customers seamlessly. BestChat can be integrated with popular messaging platforms such as Facebook, Twitter, WhatsApp, and Email, allowing potential customers to initiate live chats anytime, anywhere.

In terms of customer relationship management (CRM), BestChat integrates a robust CRM system that collects and analyzes customer information to enhance management and processing tracks. It offers features such as data analysis, traffic tracking, and agent performance evaluation. The tool provides more than 30 customer service indexes, including chat content, service quality, efficiency, closure, topic, and time, to improve customer service quality.

BestChat also offers advanced features like an automatic chat distribution system, detailed visitor showcases, member information identification, and seamless support across portable devices through iOS and Android apps. Furthermore, BestChat supports multi-system integration, allowing companies to connect the tool with their existing systems such as tickets, orders, and logistics systems. This integration facilitates customized marketing strategies and provides differentiated services.

Overall, BestChat is an effective tool for businesses seeking to optimize their customer support and sales engagement processes.

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SearchUnify

SearchUnify is a unified cognitive platform designed to enhance customer support and self-service experiences. It offers various features including enterprise search, insights engine, and AI-powered apps. The platform utilizes artificial intelligence to enable businesses to provide better customer support and improve self-service capabilities.

SearchUnify’s platform includes multiple components such as connectors, artificial intelligence, LLM integrations, search analytics, search tuning, security, and faceted search. These features help organizations optimize their search functionality and gain valuable insights from search data.

SearchUnify offers solutions for various use cases including support, self-service, communities, knowledge management, knowledge-centered service, customer success, marketing, fraud detection, HR, and intelligent digital experiences. This wide range of solutions caters to different industries such as banking, e-commerce, education, healthcare, high tech, insurance, learning and training, manufacturing, and pharmaceuticals and life sciences.

The platform also offers a range of products to enhance search capabilities, including Cognitive Search, SUVA (SearchUnify Virtual Assistant), Knowbler (Knowledge Enabler), Escalation Predictor, Agent Helper, and Community Helper. These products leverage AI technologies to provide intelligent search, virtual assistant functionality, and predictive capabilities.

SearchUnify provides a resource center with e-books, webinars, videos, and success stories to help businesses learn more about the platform and its capabilities. Overall, SearchUnify aims to empower organizations with powerful AI tools to improve customer support, enhance self-service options, and gain valuable insights from their search functionality.

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Aide

Aide is an AI integration tool that enhances the efficiency of customer support teams. It provides an intelligent overview of customer issues, enabling faster response times and increasing customer satisfaction. With machine learning technology and intelligent suggestions, Aide identifies common issues and suggests solutions for quicker responses.

In addition to its response capabilities, Aide offers inbound analytics, allowing teams to identify areas for improvement and develop better products and resolution steps for recurring issues. The tool’s models continuously improve over time, expanding its coverage without the need for manual labeling and adapting to changes in data for ongoing enhancement.

The benefits of using Aide are numerous. It streamlines operations, reduces repetition, and saves time for customer support teams. It also facilitates the onboarding process for new agents by providing knowledge and AI suggestions, making them effective from day one and promoting consistency and adherence to standard operating procedures.

Aide seamlessly integrates with Front and Zendesk, surfacing knowledge and suggesting solutions for every conversation. Its intelligent suggestions automatically appear when a message is received, preemptively providing solutions for each issue. Furthermore, Aide offers robust knowledge management capabilities, allowing teams to organize and share knowledge, ensuring it remains up to date and easily accessible when needed.

Overall, Aide empowers individuals with intelligent tools to better understand and shape the world around them. It revolutionizes customer support operations, enabling teams to operate more efficiently, improve customer satisfaction, and continuously enhance their products and services.

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Collab.com

Collab.com offers OneContact Suite, an omnichannel collab contact center software that empowers contact centers with intuitive AI tools to enhance customer engagement. The software integrates CRM, speech analytics, and advanced features like gamification, workforce optimization, and agent scripting to streamline customer interactions.

It also provides cloud PBX and call center as a service (CCaaS) solutions with intelligent routing and self-service capabilities through IVR and bots. With real-time reporting and quality monitoring features, OneContact Suite efficiently manages voice, video, e-mail, instant messaging, and social media channels through a single interface.

The web-based software supports any browser and offers intelligent routing to connect customers with the most suitable agents. It enables voice and screen recording, speech analytics, and provides comprehensive integration options with CRM connectors for easy integration of other business apps.

Overall, OneContact Suite is a comprehensive collab contact center software that enhances customer interactions and optimizes operations for businesses of all sizes.

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Bahasa

Bahasa.ai is an AI-powered chatbot platform designed specifically for Bahasa Indonesia. It offers automation capabilities that enable businesses to efficiently serve millions of customers.

The platform provides various solutions to enhance customer service, including Otomatis for round-the-clock customer support and Implikasi for seamless integration of popular chat platforms with payment and shipping methods. Additionally, Bahasa.ai offers Klasifikasi, an AI-Language Data Model Classification tool for gaining valuable customer insights, and Fondasi, an omnichannel platform for customer support teams.

Trusted by Indonesia’s most esteemed businesses and recognized by local and international media, Bahasa.ai empowers businesses to deliver exceptional chat experiences to their customers.

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Yellow

Yellow.ai is an AI-powered tool that offers Enterprise GPT (Generative Pre-trained Transformer) for autonomous customer experience (CX) and employee experience (EX). It enables businesses to automate interactions with customers and employees across various channels and languages, delivering actionable outcomes while reducing costs.

The tool provides a Dynamic Automation Platform (DAP) that combines Generative AI with Enterprise-level Language Models (LLMs) to accelerate chat and voice automation. Built on multi-LLM architecture, DAP continuously trains on billions of conversations for scalability, speed, and accuracy. It can automate conversations across channels, reducing operational costs.

Yellow.ai leverages the latest advancements in Natural Language Processing (NLP) and generative AI to deliver human-like and context-aware conversations. It aims to exceed customer expectations by providing empathetic interactions.

With advanced ML and NLP technologies, Yellow.ai continuously learns to improve understanding and personalize responses. It offers zero-setup bot deployment, allowing users to create and deploy bots quickly by uploading documents, connecting to desired channels, and designing dynamic conversation flows.

The tool emphasizes enterprise-grade security, boasting ISO, HIPAA, SOC2, and GDPR certifications to protect sensitive data and maintain industry-leading security and compliance practices.

Yellow.ai also provides advanced analytics to enhance customer and employee satisfaction through real-time bot insights, enabling data-driven decision-making and improved business outcomes.

Overall, Yellow.ai empowers businesses to transform their operations through AI-powered automation, delivering 24/7 customer support, automating employee interactions, and streamlining marketing efforts, all while saving time and costs.

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