support

Twig AI is an AI-powered tool that revolutionizes the way users find answers from technical documentation. With Twig, users can quickly and easily access the information they need without wasting hours sifting through endless pages of documents. By semantically analyzing various data sources such as documentation, knowledge bases, and past support tickets, Twig provides accurate responses to customers’ complex questions. This not only saves time but also reduces customer support costs by up to 30%.

One of the key features of Twig is its AI models, which are trained on publicly available data. This allows the tool to confidently find and recommend relevant responses to user questions. Moreover, Twig includes citations in its recommended responses, increasing the trustworthiness of the information provided and guiding users to additional sources of information.

Twig goes beyond just assisting customers; it also empowers support agents. By automating tedious tasks and providing powerful tools, Twig helps agents focus on providing human empathy and improving the quality of customer engagement. It sets higher minimum standards for response quality and helps agents identify potential risks in their responses.

Integration is seamless with Twig, as it can be easily integrated with popular documentation and knowledge base products. Additionally, Twig ensures privacy protection by sanitizing data and removing any personally identifiable information (PII).

In summary, Twig AI is an invaluable tool that enhances the customer experience by delivering accurate, relevant, and speedy responses to technical questions. It streamlines the process of finding information, reduces support costs, and empowers support agents to provide exceptional customer service.

Desku is a robust help desk software that aims to boost customer support and retention. It offers seamless communication by integrating live chat, email, and social media platforms into one centralized platform. This streamlines messages and enhances customer loyalty by providing a unified and efficient support system.

Desku provides a range of features and solutions tailored to different industries, including retail, education, and NGOs. The tool offers shared email inboxes, social media inboxes, live chat software, and a customer knowledge base powered by AI. It also supports popular e-commerce platforms like WooCommerce, Ecwid, and Shopify.

Desku prides itself on its AI-powered assistant for instant response, allowing businesses to automate customer support and provide real-time assistance even when the support team is unavailable. The tool also emphasizes simplicity, aiming to revolutionize customer communication with its intuitive platform.

Furthermore, Desku offers helpdesk software with features like ticket management, macros, views, and ticket automation. It also provides live chat software with features such as instant support, shortcuts, chat form customization, and notifications. Additionally, Desku allows users to create their own chatbots through a drag-and-drop interface, providing instant responses to customer queries.

Desku also mentions upcoming features in marketing and automation to elevate businesses’ marketing strategies, such as forms and landing pages, marketing automation, email sequences, and an email template builder.

For more information on Desku and its features, potential users can visit the Desku website for guides, blogs, and resources to learn, explore, and master the tool.

Autopailot is an AI-based tool that automates customer support by providing reliable responses to customers’ inquiries. The tool learns from uploaded conversations or knowledge-base articles and uses natural language processing to provide responses in any language with no wait times.

Autopailot is claimed to be 100 times cheaper than a human-based support team. The AI learns about the business by analyzing past customer support conversations, and users can connect to the tool through API to interface with it easily. When the AI is uncertain about a response, it notifies the user to provide input, and the AI learns from it.

Once trained, Autopailot takes over customer support, and users can provide new material to it at any time to teach the AI new responses. Autopailot provides a more efficient and reliable customer support experience that businesses can use to improve their customer service while reducing support team costs.

Users can sign up for the waitlist to try out the tool and keep updated on new features. Overall, Autopailot is an AI tool that streamlines customer support and improves response times.

SupportGPT™ is a generative AI platform for customer support developed by Forethought, which leverages OpenAI’s Large Language Models to power human-like, dynamic responses. The platform fine-tunes the models based on a company’s conversation history to automate workflow discovery, identify support coverage gaps, and lower case volume by generating new knowledge articles.

SupportGPT™ provides fully-formed suggested responses to agents, which are based on the context of each ticket and powered by generative AI. This product is ideal for organizations looking to enhance customer support experiences through intelligent automation, efficiency, and accuracy. SupportGPT™ is fully integrated with a company’s conversation history and has tailored workflows for different industries, including e-commerce, SaaS, FinTech, and travel.

Forethought’s generative AI platform can generate proactive insights and predict, prioritize and route tickets that can aid different businesses. SupportGPT™ also offers integrations with a range of support platforms such as Salesforce, Zendesk, and Freshdesk, ensuring efficient management of customer support across platforms.

By leveraging the power of generative AI, SupportGPT™ can transform the customer experience by providing empathetic and human-like conversations that adapt to customer context. Overall, SupportGPT™ is a powerful tool that can help businesses automate customer support in a smart and efficient way, ultimately improving customer satisfaction and loyalty.