Religo
Religo is a platform designed to provide a modern and immersive experience for individuals seeking
Introduction:
Are you tired of juggling multiple platforms for customer support?
Introducing Unthread, the AI-powered support tool that revolutionizes customer support within Slack.
With Unthread, you can transform support requests into prioritized tickets, assign ownership, and collaborate seamlessly with colleagues.
Experience faster response times, automated categorization, and integrated solutions, all within the familiar Slack interface.
Join the ranks of FinTech, HR Tech, and other industries benefiting from Unthread’s transparent, risk-reducing, and relationship-building support capabilities.
Discover the power of AI in customer support and unlock unparalleled efficiency with Unthread.
Overview:
Unthread is an AI-powered support tool designed to help companies provide customer support directly within Slack. It acts as a Slack inbox, transforming support requests into prioritized tickets with assignments and SLAs (Service Level Agreements).
With Unthread, support teams can assign ownership of incoming messages, view assignments within Slack, and close them out to reach inbox zero. The tool also enables faster response times and resolutions by prioritizing important messages, allowing collaboration with colleagues, and escalating conversations when desired resolution times are breached.
Unthread utilizes AI technology to automatically categorize various types of messages, such as bugs, feature requests, and greetings. Users can add their own tags for roadmap planning and prioritization. Additionally, the AI suggests responses to support representatives based on common customer requests.
The tool offers integrated solutions entirely within Slack, including automated message assignment, triaging, escalation, collaboration, education, and performance tracking. Unthread supports seamless integration with popular tools like Salesforce, Hubspot, Linear, and Asana.
Unthread caters to various industries, such as FinTech, Infrastructure SAAS, HR Tech, Agencies, Open Source, and Productivity Tools. It aims to increase transparency, reduce risk, provide top-tier support, and build closer relationships with customers through direct communication channels.
Unthread offers different pricing plans with varying features and capabilities, starting from a free version for basic conversation tracking, dynamic message assignment, and unlimited messages. The tool also provides a 14-day free trial for startups and growth plans, offering additional features like mass email outbound, custom integrations, single sign-on, and unlimited users and channels.
Overall, Unthread streamlines and automates customer support processes within Slack, improving efficiency and enhancing customer satisfaction.
Benefits:
- Transforms support requests into prioritized tickets with assignments and SLAs
- Allows support teams to assign ownership of incoming messages and view assignments within Slack
- Enables faster response times and resolutions by prioritizing important messages
- Utilizes AI technology to automatically categorize various types of messages
- Offers integrated solutions entirely within Slack, including automated message assignment, triaging, escalation, collaboration, education, and performance tracking
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