customer Archives - Page 11 of 21

EdgeTier

EdgeTier is a real-time AI software that monitors conversations and provides valuable insights to enhance customer experience. It enables customer engagement teams to improve efficiency and turn agents into superstars. The software analyzes data and makes it readily accessible, allowing teams to respond to changes and trends in real-time.

The software offers several features to enhance customer engagement. Sonar provides real-time trend detection to react faster to customer communications. Index enables flexible meaning-based search and tagging to quantify unstructured data. Coach helps improve agent effectiveness by providing a comprehensive picture of their performance over all interactions. Assist delivers personalized agent prompts for faster responses.

EdgeTier is trusted by customer-focused leaders to unlock their customer reality, drive retention, and improve customer experience. It has been successfully implemented by companies like Abercrombie & Fitch, CarTrawler, and Codere Online. The software is compatible with major players in the industry such as Salesforce, Live Person, Zendesk, and Kustomer, and can be integrated easily with existing software stacks.

It supports multilingual capabilities and allows organizations to work across different languages, time zones, and cultures. EdgeTier offers galaxy-class scalability and processes millions of messages daily. It ensures real-time communication by working in real-time and processing messages as they are sent and received.

The software also provides off-the-shelf efficiency and insights, making it a valuable tool for contact centers with more than twenty agents. Overall, EdgeTier empowers customer engagement teams with advanced AI capabilities to improve efficiency, responsiveness, and customer satisfaction.

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DigitalGenius

DigitalGenius is an AI-powered eCommerce platform that automates customer service queries and pre-purchase questions. It uses Conversational and Generative AI to provide fast and accurate responses, allowing customer service agents to focus on more complex issues.

The tool can answer questions across various text-based channels and is used by well-known companies in the retail industry. It integrates with popular eCommerce, helpdesk, and carrier systems, and offers a customizable dashboard for analytics and reporting. With DigitalGenius, retailers can automatically resolve a wide range of customer inquiries, improving customer satisfaction and reducing resolution time.

The tool also enhances the pre-purchase journey by providing product advice, recommendations, and FAQ answering. With a fully managed implementation and continuous learning capabilities, DigitalGenius ensures a seamless customer experience.

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Ebi

EBI.AI is an AI assistant platform that revolutionizes customer service and support queries for businesses. With its intelligent solution, businesses can handle up to 85% of routine enquiries right from day one. The setup process is incredibly quick, taking only minutes to get started.

The platform boasts a wide range of features, including natural language processing, text-to-speech capabilities, and an AI-driven chatbot. These advanced technologies ensure seamless and efficient interactions with customers.

For businesses seeking a hassle-free experience, EBI.AI offers a managed service where they can create and manage their own AI assistant. This service allows companies to focus on their core operations while benefiting from the expertise of EBI.AI.

Security is a top priority for EBI.AI, as they provide an encrypted connection and secure storage of data. Businesses can trust that their sensitive information is protected.

By utilizing the EBI.AI platform, businesses can enjoy a multitude of benefits. Happier customers are guaranteed, as the platform streamlines and enhances the customer service experience. Increased capacity is another advantage, as routine enquiries are efficiently handled by the AI assistant. Moreover, businesses can significantly reduce costs by automating a large portion of their customer support.

Signing up for an account on the platform is free, allowing businesses to explore its capabilities without any financial commitment. Additionally, EBI.AI offers a discovery call to address any questions or concerns businesses may have about AI assistants.

To showcase the real-world impact of AI assistants, EBI.AI provides compelling case studies featuring success stories from renowned companies such as Mytime Active, Barking & Dagenham, and Legal & General Insurance. These case studies demonstrate the tangible benefits and positive outcomes that businesses can achieve with EBI.AI.

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Netomi

Netomi is an AI customer service tool that goes beyond traditional chatbots to provide automated customer service and support to enterprise-level businesses. It aims to resolve up to 80% of routine customer queries automatically in real-time, taking care of the customers that businesses have worked hard to win.

The tool offers conversational AI, email resolution, chat interface, and webforms, increasing support team capacity by 5x and enabling a 90% ticket resolution rate. It can provide customer support in over 100 languages and integrates with all customer communication software and back-end business systems.

The AI system uses deep learning technology to create a unique customer intent model, ensuring higher customer satisfaction rates.

It operates in both autopilot and co-pilot modes, streamlining workflows among customer service representatives. Netomi’s solution also offers omnichannel conversation capabilities, allowing customers to converse through email, chat, messaging, voice, and SMS.

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Knowmax

Knowmax is an omnichannel knowledge management (KM) platform that leverages AI-powered capabilities to enhance customer engagement and communication. The platform offers a range of solutions including decision trees, visual device guides, learning management, and a knowledge base software, simplifying complex business operations and enabling self-service opportunities for customers.

With its AI capabilities, Knowmax enables faster and personalized support, streamlines agent workflows, and improves the overall user experience. By eliminating siloed information and providing relevant data across touchpoints instantly, the platform creates a single source of truth for enterprise-wide knowledge. It utilizes a Google-like search engine, cognitive decision trees, and visual guides to simplify troubleshooting processes, automate response handling, and streamline service.

Knowmax’s knowledge management solutions have been successfully implemented across various industries such as e-commerce, telecom, healthcare, and banking. This enables personalized solutions at scale, catering to the unique needs of each industry. The platform also provides a wealth of resources including implementation guides, case studies, ebooks, and whitepapers, allowing businesses to gain a deeper understanding of knowledge management and its benefits.

The ultimate goal of Knowmax is to empower organizations to effectively manage knowledge, create a seamless customer experience, and enhance employee knowledge and expertise in a cost-effective manner. By leveraging AI-powered capabilities, Knowmax enables businesses to optimize their operations, improve customer satisfaction, and drive growth.

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Symanto

The Real-Time Customer Insights tool by Symanto is a business solution that leverages artificial intelligence and psychology to provide real-time insights into customer behavior. The tool promises to help businesses stay ahead of their competitors and grow their return on investment (ROI).

The website’s privacy policy indicates that Symanto employs necessary, preference, statistics, and marketing cookies to offer personalized content and ads, functions for social media, and to analyze access to their website. These cookies also allow Symanto’s partners to combine user data with other information for analysis purposes.

The tool’s primary objective is to help business owners understand their customers’ motivations and pain points better to make informed decisions for their brand. The platform integrates psychology-based insights with AI-generated data to deliver actionable insights that businesses can act on to drive growth.

Symanto highlights the tool’s ability to provide real-time insights, which means that companies can respond quickly to customer needs and adjust their strategies accordingly.

Overall, the Real-Time Customer Insights tool by Symanto is a promising solution for businesses looking to stay ahead in their industry by better understanding their customers. The tool integrates AI-generated data with psychology-based insights to deliver real-time insights that businesses can act on to improve their ROI.

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Kama

kama.ai is a platform that offers Designed Experiential Intelligence® (DEI), which aims to incorporate a human touch into automation and AI interactions. The patented platform utilizes natural language understanding to learn, recognize, and respond to customers based on their unique personalities. By taking into account a customer’s values, desires, and situations, kama DEI seeks to build trust, minimize biases, and create evolving experiences with each interaction.

The platform operates behind the scenes, providing assistance 24/7 through various channels such as chatbots, Messenger® bots, smart speakers, and mobile applications. It enables brands to better connect with their customers by offering value-driven customer journeys, personalized services, and improved sales through the KAMA FAQ solution. Additionally, organizations can incorporate human values into Robotic Process Automation (RPA) applications, resulting in more natural and human-centered experiences using the KAMA RPA solution.

Furthermore, kama.ai offers KAMA as a Service, which adds personal and human-like virtual assistant support on top of existing functions, increasing access to services and improving uptake. The platform offers several industry-specific applications such as marketing, support, ESG/DEI, compliance, and personal care, catering to different business needs.

For additional resources, kama.ai provides access to the KAMA DEI Platform, technical specifications, white papers, and the ability to request a demo. They also offer information about the company, including an overview, service desk, and contact details. The platform has received positive feedback from customers and partners who appreciate its support, ease of use, and ability to train for new inquiries.

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BestChat

BestChat is a versatile chat tool that offers efficient customer service and sales engagement solutions. Its primary aim is to improve customer support and boost sales by providing various communication channels, including web live chat, email, and AI-robot chat system. The tool’s flexible design allows multi-chat channel support and the ability to track visitors, enabling businesses to connect with customers seamlessly. BestChat can be integrated with popular messaging platforms such as Facebook, Twitter, WhatsApp, and Email, allowing potential customers to initiate live chats anytime, anywhere.

In terms of customer relationship management (CRM), BestChat integrates a robust CRM system that collects and analyzes customer information to enhance management and processing tracks. It offers features such as data analysis, traffic tracking, and agent performance evaluation. The tool provides more than 30 customer service indexes, including chat content, service quality, efficiency, closure, topic, and time, to improve customer service quality.

BestChat also offers advanced features like an automatic chat distribution system, detailed visitor showcases, member information identification, and seamless support across portable devices through iOS and Android apps. Furthermore, BestChat supports multi-system integration, allowing companies to connect the tool with their existing systems such as tickets, orders, and logistics systems. This integration facilitates customized marketing strategies and provides differentiated services.

Overall, BestChat is an effective tool for businesses seeking to optimize their customer support and sales engagement processes.

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CodeBaby

CodeBaby is a conversational AI tool that focuses on humanizing technology and empowering connections between businesses and their customers. It offers avatar-first conversation automation, which aims to endear customers to brands by delivering personalized and engaging experiences.

CodeBaby’s conversation automation transforms the customer journey across digital channels by personalizing every interaction and addressing customers’ pain points. It offers a diverse range of avatars, including brand mascots, character-based avatars, and lifelike human avatars.

The tool helps businesses enhance customer engagement through emotionally intelligent avatars that facilitate personalized conversations at scale. By replacing inefficient human interactions with automated conversations, CodeBaby streamlines operations and boosts efficiency. This allows businesses to provide tailored recommendations, support, and assistance while freeing up their team’s time to focus on high-value interactions.

Through the use of conversational AI, CodeBaby aims to enhance customer satisfaction and loyalty, increase conversion rates, and optimize workflows. It employs emotional intelligence to serve customers effectively and uses visually stunning avatars that captivate audiences and leave a memorable impression. The avatars speak with clarity and can be customized to align with a brand’s identity, ensuring a seamless and immersive user experience.

CodeBaby also prioritizes accessibility by offering WCAG-compliant avatars and features such as scalable text, conversation transcripts, and audio controls. Additionally, it provides animated characters, video output options, and personalization features to further enhance the overall customer experience.

By embracing CodeBaby’s avatar-first conversational AI, businesses can build meaningful connections with their customers and elevate their brand.

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SearchUnify

SearchUnify is a unified cognitive platform designed to enhance customer support and self-service experiences. It offers various features including enterprise search, insights engine, and AI-powered apps. The platform utilizes artificial intelligence to enable businesses to provide better customer support and improve self-service capabilities.

SearchUnify’s platform includes multiple components such as connectors, artificial intelligence, LLM integrations, search analytics, search tuning, security, and faceted search. These features help organizations optimize their search functionality and gain valuable insights from search data.

SearchUnify offers solutions for various use cases including support, self-service, communities, knowledge management, knowledge-centered service, customer success, marketing, fraud detection, HR, and intelligent digital experiences. This wide range of solutions caters to different industries such as banking, e-commerce, education, healthcare, high tech, insurance, learning and training, manufacturing, and pharmaceuticals and life sciences.

The platform also offers a range of products to enhance search capabilities, including Cognitive Search, SUVA (SearchUnify Virtual Assistant), Knowbler (Knowledge Enabler), Escalation Predictor, Agent Helper, and Community Helper. These products leverage AI technologies to provide intelligent search, virtual assistant functionality, and predictive capabilities.

SearchUnify provides a resource center with e-books, webinars, videos, and success stories to help businesses learn more about the platform and its capabilities. Overall, SearchUnify aims to empower organizations with powerful AI tools to improve customer support, enhance self-service options, and gain valuable insights from their search functionality.

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