SearchUnify

SearchUnify

Freemium

Revolutionize Support with SearchUnify
Most popular alternative: Caffeinated CX

Introduction:

Are you looking for a way to revolutionize your customer support and self-service experiences? Imagine having a unified cognitive platform that harnesses the power of artificial intelligence to enhance your search functionality and provide valuable insights. Introducing SearchUnify, the ultimate solution for businesses seeking to optimize their support, self-service, and knowledge management capabilities.

With SearchUnify, you can unlock the potential of AI-powered apps, enterprise search, and an insights engine to deliver exceptional customer support. Gain valuable insights from search data, improve search functionality, and cater to various industries such as banking, e-commerce, healthcare, and more. Explore a range of products like Cognitive Search, SUVA, and Knowbler that leverage AI technologies to provide intelligent search and predictive capabilities.

Discover the power of SearchUnify and empower your organization with cutting-edge AI tools to enhance customer support, improve self-service options, and unlock valuable insights from your search functionality. Visit our resource center to learn more about the platform and its capabilities. Elevate your customer support and self-service experiences with SearchUnify today.

Overview:

SearchUnify is a unified cognitive platform designed to enhance customer support and self-service experiences. It offers various features including enterprise search, insights engine, and AI-powered apps. The platform utilizes artificial intelligence to enable businesses to provide better customer support and improve self-service capabilities.

SearchUnify’s platform includes multiple components such as connectors, artificial intelligence, LLM integrations, search analytics, search tuning, security, and faceted search. These features help organizations optimize their search functionality and gain valuable insights from search data.

SearchUnify offers solutions for various use cases including support, self-service, communities, knowledge management, knowledge-centered service, customer success, marketing, fraud detection, HR, and intelligent digital experiences. This wide range of solutions caters to different industries such as banking, e-commerce, education, healthcare, high tech, insurance, learning and training, manufacturing, and pharmaceuticals and life sciences.

The platform also offers a range of products to enhance search capabilities, including Cognitive Search, SUVA (SearchUnify Virtual Assistant), Knowbler (Knowledge Enabler), Escalation Predictor, Agent Helper, and Community Helper. These products leverage AI technologies to provide intelligent search, virtual assistant functionality, and predictive capabilities.

SearchUnify provides a resource center with e-books, webinars, videos, and success stories to help businesses learn more about the platform and its capabilities. Overall, SearchUnify aims to empower organizations with powerful AI tools to improve customer support, enhance self-service options, and gain valuable insights from their search functionality.

Benefits:

  • Enhanced customer support and self-service experiences
  • Enterprise search and insights engine
  • AI-powered apps for better customer support
  • Optimized search functionality and valuable insights from search data
  • Range of AI-powered products to enhance search capabilities

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