Viable
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Viable
From $600/mo
Viable: AI-Powered Feedback Analysis
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Introduction:
Are you tired of spending hours manually analyzing customer feedback?
Introducing Viable, the AI-powered qualitative feedback analysis tool that revolutionizes the way organizations understand their customers.
With advanced AI and NLP technology, Viable provides detailed insights from customer feedback, empowering companies to make data-driven decisions faster.
Measure and improve your product-market fit, craft stronger messaging with deep audience insights, and gain instant, accurate, and data-backed insights for every team.
Go beyond sentiment analysis with Viable’s AI-powered reports, tracking changes over time, providing summaries, urgency scores, product sub-themes, user profiles, and more.
Analyze sales call transcripts, customer support tickets, market research, employee surveys, and more effortlessly. Viable even offers automated PII redaction and a white-glove service team for custom data management requests.
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Rest assured, Viable is SOC 2 Type 2 certified and requires only 500 datapoints to get started. Experience the power of AI with a free 30-day trial.
Integrate seamlessly with leading platforms like Zendesk, Intercom, Front, Delighted, Gong, app stores, and more. Viable supports data from virtually any source via Zapier or CSV file imports.
Unlock the true potential of your customer feedback with Viable. Try it today and discover the insights that will drive your organization forward.
Overview:
Viable is an AI-powered qualitative feedback analysis tool that helps organizations understand their customers better. It uses advanced AI and NLP technology to provide detailed insights from customer feedback. It enables companies to measure and improve their product-market fit, launch stronger messaging with deep audience insights, and make data-driven decisions faster.
Viable’s AI-powered reports provide instant, accurate, and data-backed insights for every team. They go beyond sentiment analysis, tracking changes over time and providing summaries, urgency scores, product sub-themes, user profiles and more. It also uses customer traits and metadata to run true analysis and make recommendations based on details like NPS scores, customer tiers, region, and more.
Viable can be used to analyze sales call transcripts, customer support tickets, market research, employee surveys, and more. It also offers automated PII redaction and a white-glove service team to respond rapidly to custom data management requests. It is SOC 2 Type 2 certified, and requires only 500 datapoints for users to get started. Viable offers a free 30-day trial to show off what its AI can do with users’ data. It integrates directly with leading platforms like Zendesk, Intercom, or Front for customer support, Delighted for surveys, Gong for call transcripts, the app stores for product reviews, and more. It also supports data from virtually any source via Zapier, or files imported in CSV format.
Benefits:
- Helps organizations understand their customers better
- Provides detailed insights from customer feedback using advanced AI and NLP technology
- Enables companies to measure and improve their product-market fit
- Allows for the launch of stronger messaging with deep audience insights
- Facilitates data-driven decisions by providing instant, accurate, and data-backed insights
The TechLaugh editorial team, led by founder Akshay Kumar Singh, tests AI tools on real marketing and creative work. We check pricing on the day of writing, note free-plan limits, and update guides when tools change or shut down.